Where you can find us?
We are a mobile massage service in Greater London and around. Our professional therapists will visit you at your own place: home, hotel or office.
We do not have in-call facilities.
What are our opening hours?
Monday – Sunday – we are now available from 7am until 3 am.
(*from 7 am till 11.30 am , you need made appoiment with 12 hours before.)
Our professional therapists have their own schedules, so any specific appointment will depend on their availability. In evening, they are very busy, so kindly, reserve your appoiment from before.
Always, we recommend you to check with us the availability of the girls by texting on 07599859250, before make an online appoiment.
For the night time -12.00 am till 3.00 am – are limited spaces for bookings, so please try to book as much as you can – in advance.
Please be aware, between 12.00am – 3.00 am are limited appoiments spaces. So, please, book in advance as much as you can, to make sure your booking is reserved . Thank you for your understanding.
What is the minimum charge for all our professional treatments?
Our massages start from £60 in London. Sometimes we have some special offers, so please check the website or ask us directly.
Travel fee for massage treatments:
For zone 4 – £ 10
For zone 5 – £ 15
For zone 6 – £ 20
We can travel outside London aswell if the journey is it paid.
What are the payment methods?
We prefer you to pay when you book, and this can be done easily by on-line transfer (paypal, Credit/Debit cards) If this is not possible, you can pay the therapist in cash before the massage begins.
Also , for the new clients , we request them to pay first time an online deposit of 10 pounds.
We do not accept cheques, dinner dates, massage swaps, promises or other offers. But please do tip the therapist if you enjoy their service.
How can I make a booking?
The fastest way to book an appointment is to use the online booking or you can text us your name, your postcode, the time you wish to book, and the type of massage you want to have. We will let you know who is available. You can also email, call or WhatsApp us. If nobody answers your call please leave a text message and we will respond to you as soon as possible.
How much notice we need before a booking?
It is best to book a day in advance, but we can take bookings on the same day. One hour is the absolute minimum notice before your booking, but the more notice you provide, the more choice you will have. Our therapists will try to get there as soon as possible. Please note that sometimes there may be unexpected delays, but your therapist will let you know exactly the time when can be there.
Do you have any medical conditions?
Have you had any recent surgery or injuries?
Have you suffered from any heart conditions?
Are you Pregnant?
Do you have any allergies?
Have you taken any drugs or alcohol in the last 24 hours?
Because the health and wellbeing of our customers is very important for us ,we recommend you let your therapist know if you have any medical problem before the start of the session. If you are uncertain, please check with your doctor in advance of booking.
Will your therapist provide a massage table?
We recommend performing the massage on the bed or the floor. Our therapists are experienced and trained to provide excellent massages on the floor or bed. If you need or prefer to have a massage table please ask us.
What’s included in the massage booking?
Our therapists will provide their professional massage oils and relaxing music You will be informed before your booking if we will charge travel expenses. This depends on your area.
Do I need to provide anything for the massage?
You should provide clean towels for your therapist and for the massage, This is the most hygienic option for both. Also ,please cover and protect your bed linen or floor.
What I should to wear during mymassage session?
The massage will be oil based, so it is normal to have the massage in your underwear. If you prefer to wear no underwear, your therapist will ensure you are covered with a towel. The therapist will be dressed in appropriate clothes and he or she will be professional at all times.
What type of massage is right for me?
We recommend you book a relaxing 90 minute massage. In this time you can relax and let your therapist massage all the main areas of your body.
If you just want to relax after a long working day, we recommend Swedish massage or Lomi Lomi massage. If you are just back from the gym or some exercise and you have pains or your muscles are sore, we recommend to you a Sports massage or Deep Tissue massage. For our completely list of treatments, please check our treatment page.
Your therapist will be a stranger in my house. Have they been vetted by you?
Yes, we are very proud of our therapists and their professional approach. We have checked their skills and their personal testimonials.
How do I know if their massage is good?
We are very focused in our recruiting process and we spend a while testing our therapists and checking them before accepting them to work in our team. After their first bookings we ask our customers for give us feedback about their massage. Also you can always give us feedback about your session. We are sure you will love our therapists.
What if I get an erection during the session? Is there any sexual service?
If you get any erection during the massage, is no reason to be embarrassed. This can sometimes happen and it will not affect the massage.
Please note this is a NON-sexual professional massage service. We want to be clear that we do NOT allow any sensual massage, erotic massage, happy ending, hand relief or any other sexual services through us. So, you will enjoy only a professional therapeutic massage!
Please RESPECT us and treat our therapists with the respect they deserve by not asking for any sexual services or touching them inappropriately.
Can I order an oil massage at work?
Yes, of course you can. Call or text us and we will arrange everything for you.
How often should I have a massage?
Every time you want to relax and forget about all worries. We recommend you have a massage every week because it can help you to reduce pain, manage migraines, help recovery from injuries, increase blood circulation and decrease stress.
Some of our customers have massages twice a week and sometimes even ever day.
But your wellbeing and relaxing time should to be your priority, so do the best for yourself and book appointments that suit your schedule and your budget.
What should I do after my session massage?
We recommend that you drink water after the massage. Water will help you to rehydrate and help to cleanse your body of toxins.
I want to book but no one is available now. What should I do?
We are sorry that we don’t have anybody available right now. But you can book a therapist for other days. Also if any therapist becomes available we can text you the time she can get there.
My therapist is late. What can I do?
Call or text us and we will it sort out for you. There may be some reasons why this is happening, probably too much traffic or some therapists working in that day a bit far from your address. So that’s why we ask to make an advance appoiment to make sure that the arrival time is right . We know that this is frustrating and stressful when this happens , but hopefully your wait will not be for too long, and our therapists massage will be worth it 100%.
My therapist didn’t arrive at my address. What can I do?
This happen very rarely, but if a therapist can’t get to your job and they can’t contact you for any reason, we can send somebody else immediately to you. If you prefer to cancel your session and re-book for another day , we are here to help you.
How do I cancel a booking?
It is very easy to cancel a booking, you can just text us. But please do not cancel at the last minute. Our therapists will be travelling to appointments and will have incurred travel expenses and missed opportunities for other appointments. If you have to cancel please let us know three hours in advance.
What are cancellation fees?
You have to pay a cancellation fee if you cancel very close to you appointment time, when your therapist will be on her way. Usually we ask just for therapist travel money.
There will be no cancelation fee if your therapist is late and didn’t text you their arrival time.
How do I refer a friend and get my voucher ?
Text us and ask for your own personal referral code. When your friend will complete a job using your referral code, your next appointment price will be £15 less. It’s our gratitude for you!
We will give you a £15 voucher for every friend who makes a booking with City Massage Therapy using the code you will received via your text message.
Can I get a receipt for my booking?
If you need a formal receipt for your booking you can contact us we’ll send you a PDF receipt via email. Receipts are issued from City Massage Therapy on behalf of your therapist.
How do I complain about a service?
We want your experience with us to be amazing . But sometimes something might go wrong. When this happens, we’ll do the best for you. Let us know by email – [email protected] – within 3 days of the job or otherwise we may not be able to action the complaint anymore.
We ask all our customers to follow the Government Guidelines regarding the Cleaning and disinfection on their place, when they make a booking through us : https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings .
Please don’t proceed with a booking if you or anyone in your household is unwell, or if you have been in recent contact with someone who been unwell.
Important steps for your treatment
2. Shower and wash your hands before your treatment and after your treatment.
3. The room where you wish having the treatment must be well ventilated
4. Provide your own clean towels for the session .
5. If two therapists are requested to give treatments, two separate rooms will be required.
6. Ensure social distancing at all times.
All our therapists have been instructed to wash their hands for at least 20 seconds before and after all massages and at regular intervals throughout the day.
They will avoid as much as they can public transport, if is not possible this, then, when taking public transport, they will be required to wear masks , use hygiene gloves and carry with them hand sanitizer.
Any therapist who reports feeling unwell will immediately be removed from website until further notice.
– Are you or anyone in your household isolating or awaiting COVID results?
– Have you had the recent onset of a new continuous cough?
– Do you have a high temperature?
– Have you noticed a loss of, or change in, normal sense of taste or smell?
We might cancel all bookings without notice prior to your appointment , if you cannot meet the government requirements. Also our therapists reserve the right to refuse to perform the massage if they believe you have any Covid – 19 symptoms
If coming to London you must book a massage with Alexandra. Absolutely the best massage I have ever had. Had a tissue massage. Came away super relaxed, she found knotted up muscles I didn’t even know I had. By the time she was done I felt no pain where there was pain before, every muscle was so relaxed. Alexandra is awesome and personable..Love the online booking. Thank You!
Very good massage! 🙂
I have been looking for someone that could deliver an amazing massage and I found. You are absolutely fantastic, knowing exactly what I need. Thanks for making my day with your 90 minutes of total relaxation!